I'm ordering something I haven't ordered before. Do you have suggestions?
Yes! If ordering a new scent, purchase a Lov first to see how it reacts with your own body chemistry, then go bigger.
If ordering a product for the first time, order the trial or travel size first before committing to full-size containers.
When will my order ship?
We commit to shipping your product from our studio in Green Valley, Arizona within three business days after payment is processed. If you've received a tracking number, it means your order is in the hand of USPS. USPS tracking can give you the best delivery information. If you haven't received a tracking number from us via email, it means we are hard at work on your order Exception: The last two weeks of November -> the first two weeks of December. LoLo and USPS get slammed. Filling orders and handing them over to USPS can take up to 7 business days; we ship every day.
Weekly Shipping Schedule. Orders received:
Tuesdays 12:01 PM - Thursdays 7:00 AM: ships Thursday.
Thursdays 7:01 AM - Tuesdays 12:00 PM: ships Tuesday.
What shipping company do you use?
USPS: first class, priority, and priority flat rate mail with delivery confirmation as an option within the 50 States.
USPS shipping delays or worse
USPS will still do its best to deliver packages as quickly as possible. Here are links to the most up-to-date information about USPS service alerts, and "where is my package?"
How do you calculate shipping?
Orders are calculated based on weight and zones according to usps.com. If your order is more than $100.00 (after any discounts) you will automatically receive free shipping (US addresses only). You will receive an email notice which includes the tracking number.
When can I expect delivery?
Once your package is in the hands of USPS, delivery is out of our control. We are not responsible for acts of Mother Nature, holidays, delays, or theft from mailboxes. We understand the frustration of products left in hot mailboxes, late delivery, and missing mail, and supply you with a tracking number so you can pin it down.
Do you ship internationally (including Canada)?
Yes. You may also purchase our products from Canadian retailers. Please contact them directly
How do I change my name, address, phone, etc.?
Log into your account to make the necessary changes.
Privacy Policy
It is our policy to never share or sell your information to anyone or any company. Your information is completely confidential. View our privacy policy here.
Returns
We work really hard to handcraft quality products that are safe for you and the environment. We are going to assume that you are ecstatically happy with your purchase if you don't contact us within 30 days after your purchase.
Goodwill of product returns: within 14 days we'll refund you 100% if you truly don't like the product or it is defective.14-30 days you'll receive 1/2 refund. After 30 days no refund. If the product is unused and you would like to exchange it for a different scent we can do so within 30 days as well. Buyer is responsible for return shipping costs.
Please note that merchandise purchased from other retailers, including independent stores, specialty stores, home party organizers, etc must be returned to the store et al, from which it was originally purchased, and is subject to the return policy of the originating retailer et al.
Testing
Our products have not been tested on animals (though animals have been known to eat our products or heavily lick those who have used our products).
Social Responsibility
Giving is the backbone of our business. We give to many and in many different ways. Read our About us page for details and links.
Product & Reviews
Our products are not intended to diagnose, treat, cure, or prevent any disease, or affect the structure or any function of the body. Our products are intended to be applied to the body for cleansing, beautifying, promoting attractiveness or altering the appearance. Statements made in Product Reviews are made voluntarily by individuals who wish to share with others. Customer statements, reviews, and comments have not been evaluated by the FDA.
Warning
The safety of our products has not been determined.